Return and Refund Policy

Thank you for shopping at Nature Drip.

If you are not entirely satisfied with your purchase, we’re here to help. Our goal is to ensure you have a seamless shopping experience.

1. Returns

You have [7] calendar days to return an item from the date you received it.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unopened, and in the exact same condition that you received it.
  • The item must be in the original, undamaged packaging with all safety seals intact.
  • You must have the receipt or proof of purchase.

2. Non-Returnable Items

Due to the nature of health, wellness, and personal care products (such as herbal supplements, capsules, and delay sprays), we strictly do not accept returns for opened or used items for hygiene and safety reasons.

Additionally, the following items cannot be returned:

  • Products purchased during a promotional sale or with a special discount code.
  • Items damaged due to misuse or mishandling after delivery.

3. Refunds

Once we receive your returned item, we will inspect it and notify you that we have received it. We will immediately notify you of the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your original method of payment (or via Mobile Banking/Bank Transfer, such as bKash/Nagad).
  • You will receive the credit within a certain amount of days, depending on your card issuer’s or payment provider’s policies.

4. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Exception: If the return is due to a mistake on our end (e.g., you received an incorrect or defective product), we will bear the return shipping costs.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately within [24 hours] of delivery. Please provide a clear video of unboxing the package and pictures of the damaged item so we can resolve the issue promptly by sending a replacement.

6. How to Initiate a Return

To return an item, please follow these steps:

  1. Contact our customer support team to request a return.
  2. Pack the item securely in its original packaging.
  3. Send the package to the address provided by our support team.

Contact Us:

If you have any questions on how to return your item to us, please feel free to reach out:

  • Phone: 01336766616
  • Email: info@naturedrip-store
  • Address: Mirpur 10, Dhaka